August 24, 2011

Useful Information from our training team

Expert tips – improve your Sabre knowledge

Virtual Classes – there’s something for everyone

Security tip of the month

September training classes

All training options

Air Extras – Speed, Transparency, Choice
Watch Shelly Terry, senior director of airline merchandising, speaking about this major milestone in the delivery of airline merchandising capabilities.


Useful Information from our training team

Sabre Database – Ticket History
Display the history of any ticket in the Sabre® Ticket Database with the entry WRDB*X/H (where X is the ticket line number from the *T). The ticketing history will appear beneath the ticket details.

Displaying E-Ticket Records
Are you aware of all the different ways to display e-tickets? Here are some you may find useful:






WETR*T (tkt nbr)

normal view – Format Finder page tktfo022

enhanced view – Format Finder page tktfo022

history (if airline permits) – Format Finder page tktfo024

search mask – Format Finder page tktfo050

redisplay – Format Finder page tktfo022

display by ticket number – Format Finder page tktfo023

Expert tips – improve your Sabre knowledge









Enhanced Rule Display formats

Cancel seg 1 and rebook same flight/class 2 days earlier

Cancel itinerary segment 3 and all following segments

Onward CPA to ORD for 3 days later

Onward CPA to ROM for 3 days later at 12:00 Noon

Display a fare quote from an itinerary

Display a fare quote from an itinerary with a connection

Display a fare quote from an itinerary with a different arrival city

Virtual Classes – there’s something for everyone

Back from a holiday break and want to refresh your Sabre knowledge? Just look under the Training tab in Agency eServices to view the Training Calendar and sign up for something new today! And if an instructor-led course is not available, why not try Personal Trainer? Courses on virtually every Sabre topic are available for you to complete in your own time.

Protect yourself from fraud

Sabre and other GDSs are receiving an increasing number of reports of fraudulent activity. Criminals are sending phishing emails containing links that appear to be from the GDS. These links look legitimate and are designed to entice recipients to login to fraudulent systems. This activity is called phishing. When the reader logs in, the fraudsters capture sensitive login information, such as usernames, passwords and credit card details and use it to issue legitimate tickets.

Phishing emails can be difficult to recognize – the criminals add links and details that suggest the emails are coming from a trustworthy entity. Often the emails include recognized graphics or logos that appear to be connected to legitimate websites. Instead, the links take you to phony scam sites or legitimate-looking but fraudulent pop-up windows.

An example of a phishing email received from one of our customers appears at the end of this story.

Sabre will never send you an email asking if you’ve used our system recently. Nor will we send you an unsolicited email notifying you to change your password. And due to the recent phishing activity, we are lessening the number of links that we’ll include in our emails to you, especially links to login pages. If you’re concerned about a possibly fraudulent link, we suggest you manually type the website address into your Internet browser (rather than using the link).

We recommend that you follow these guidelines:

  • Never log on (enter user name and/or password) to a site you reached through an emailed click-through link
  • Bookmark your trusted login sites and access them only through your bookmark, or by typing in the website address
  • If you have logged on to the Sabre site after clicking on a link you received recently, sign in through a secured method and change your password

If you receive a suspicious email, please report the incident to the Help Desk.

Stay up-to-date on the best ways to protect your agency data by regularly visiting the Agency Security community page on Agency eServices.

Phishing sample:

Sabre Travel Network email example

EcoCorner tip of the month: Summer – Keep cool and green

For many of us, the weather is still warm. So how can you conserve energy while keeping cool? By treating your air conditioner the same way you treat other energy demanding appliances. Use it wisely and keep it running efficiently.

One way to do this is to invest in a modern, high-efficiency air conditioner. It is also important to keep your cooling system well-tuned to maximize efficiency. Once a year, have your air conditioner professionally maintained. Finally, set your thermostat as high as possible while remaining comfortable. A temperature of 78°F is often recommended as an energy-efficient indoor temperature.

Follow these tips in your office and you will not only conserve energy, but save money while you’re at it!

Tell us about your sustainability practices on our Facebook page.

Committed to minimizing the environmental impact of our global operations and to promoting sustainable business practices in travel and tourism.